Privacy Policy GO33 – Our Commitment to Protecting Your Data

GO33 ("we", "our platform") regards user privacy as a trust to be upheld with the utmost care. This Privacy Policy transparently explains how we collect, use, disclose, and protect your personal information when you use our online gaming platform at go33.lv.

This policy applies to all users of the GO33 platform, including unregistered visitors, registered members, and active users. It covers all interactions with our platform via web browser, mobile app, and any relevant communication channels.

GO33 operates as the data controller responsible for the processing of your personal information. We comply with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.

GO33 collects various types of personal information depending on your interactions with our platform:

GO33 processes your personal data on various lawful legal bases, for the following purposes:

• Service delivery: To manage your account, process deposit and withdrawal transactions, and enable you to access games and platform features.
• Legal compliance: To meet KYC requirements, anti-money laundering (AML) obligations, and reporting duties to the relevant authorities.
• Platform security: To detect and prevent fraud, unauthorized access, and activities that violate go33's Terms and Conditions.
• Responsible gaming: To monitor gaming habits and identify users who may need responsible gaming support.
• Service communications: To send important notifications related to your account, transactions, and security updates.
• Marketing (with consent): To send offers, promotions, and the latest news only to users who have given explicit consent.
• Product improvement: To analyze usage patterns and improve the overall platform experience.

GO33 will not process your data for any purposes not stated here without informing you in advance and, where required, obtaining your consent.

GO33 does not sell or trade your personal data. However, in certain situations, we may need to share your information with the following parties:

• Payment providers: To process your deposits and withdrawals safely and efficiently.
• KYC service providers: Third-party identity verification companies that help us verify user identities in accordance with legal requirements.
• Regulatory authorities: When required by law, court order, or directive from a competent authority.
• Technology providers: Cloud platforms, cybersecurity services, and technical infrastructure providers that assist us in operating the platform — all subject to strict data protection agreements.
• Game providers: In limited and strictly necessary contexts to enable access to games provided by third-party suppliers.

GO33 continuously invests in the latest security technologies and procedures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

The technical security measures we employ include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Data encryption at rest for all sensitive data.
• Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) operating 24/7.
• Multi-layered DDoS protection with automated traffic filtering.
• Periodic security audits conducted by independent cybersecurity firms.
• Proactive security patch management.
• Role-based access control (RBAC) for internal staff.

However, no security system is entirely perfect. In the event of a data breach that affects you, go33 will notify you within the timeframe required by applicable law, along with the steps being taken to address the situation.

GO33 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure the security of your login session.

Types of cookies we use:

• Essential cookies: Required for essential platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance cookies: Collects information on how users interact with the platform to help us improve functionality and user experience.
• Preference cookies: Saves your preferences such as language and display settings so you do not need to re-enter them each time you use the platform.
• Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the GO33 platform. We do not use cookies to track your activity on other websites.

As a go33 user, you have the following rights regarding your personal data. go33 respects and facilitates the exercise of all these rights:

• Right of Access: You may request a copy of all personal data we hold about you.
• Right to Rectification: You may request the correction of inaccurate or incomplete data.
• Right to Erasure: In certain situations, you may request the deletion of your personal data ("right to be forgotten"), subject to our legal obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your data under certain circumstances.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

The go33 platform is strictly not intended for individuals under the age of 18. go33 does not knowingly collect or process the personal data of children.

Should we discover that we have collected personal data from an individual under 18, we will take immediate steps to delete that information and close the associated account. go33 conducts age verification through the KYC process to prevent underage registration.

If you become aware that a child under 18 has registered on our platform, please contact our support team immediately so that appropriate action can be taken.

In the course of its operations, GO33 may need to transfer your personal data to countries outside Malaysia. This occurs primarily in the context of cloud services whose servers may be located across various geographical locations.

When data is transferred outside Malaysia, GO33 ensures that an equivalent or higher level of protection is maintained through contractual agreements containing comprehensive data protection clauses. GO33 only uses service providers in countries recognised as having adequate data protection standards.

GO33 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each version of this policy will display an "Updated" date at the top of the page.

For significant changes, GO33 will send a notification to your registered email address and/or display a prominent notice on the platform at least seven (7) days before the changes take effect. For minor or editorial changes, a notification may not be sent, but the updated date will be revised.

Your continued use of the go33 platform after any changes to this Privacy Policy take effect will be considered as your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding how go33 handles your personal data, our privacy team is ready to assist.

We are committed to addressing all privacy-related enquiries seriously and in a timely manner. Responses are typically provided within 5 to 10 business days for general enquiries, and within the timeframe required by law for formal user rights requests.